POSTRECORDFTP is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website.

POSTRECORDFTP offers many features and can be easily skinned to the look and feel of your website.

POSTRECORDFTP Features

Main Features:

• Supports aliases/piping with perl gateway
• Supports POP3 login with optional crontab.
• Uses Perl gateway, PHP backend, and MySQL database
• Handles unlimited emails
• Admin/Supporter/User panels
• Email Intervals to prevent autoresponder loops
• Max Allowed to limit maximum tickets user can have opened
• Filters to remove messages in replies
• Accept attachments and limit size

User Features:

• Login with email and any ticket assigned to you
• View all tickets sent from that email

Admin/Staff Features

Administration Features:

• Completely delete tickets from database
• Create categories (departments)
• Create Represenatives (Supporters)
• Define groups
• Edit or disable response messages
• Email alerts compatible with pagers
• and much more...

Staff Features:

• View only tickets in departments you have access to
• Can not delete tickets

Latest Features

• New Features include:

  • Easy to upgrade/install
  • Easy to style using themes
  • RSS feeds for clients
  • Captcha on web forms to reduce spam
  • Configurable Spam Assassin mod for automail.pl
  • Better language support with changable language file
  • Predefined/canned answer resposes
  • Better search functionality
  • Ability to assign representatives to tickets
  • Built in flash based mp3 player

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